Talk to Avianca Airlines customer service agent!
Avianca is a Colombian airline, and it is also the second-largest airline in Latin America after LATAM Airlines. It provides services in almost all corners of the world. While making a reservation, traveling, or post-traveling, passengers can come across certain queries or problems. To solve this, they need to contact the customer service executives of Avianca. Passengers can call on 1 800 722 8222 to talk to the customer service executive or visit the official website of Avianca and locate the other Avianca National phone numbers available on the Contact Us and Help page of Avianca. There are different phone numbers for various queries and countries/regions. So, if you are unable to contact a certain number, check whether it is meant to be used from your country or not.
How do I speak to someone at Avianca?
If you want to speak to someone at Avianca Airlines regarding flight booking, change, cancellation, refund, or any other query. Then, you should contact Avianca phone number, mentioned on their official website. Or just follow the steps mentioned below:
- Dial Avianca Airlines phone number at 1 800 722 8222
- Follow the IVR instructions.
- Press 1 to select the language.
- Press 2 to view the existing itinerary.
- Press 3 to cancel the current itinerary.
- Press 4 to reschedule the ticket.
- Press 5 to apply for a refund.
- Press 6 for refund and related policies.
- Press 7 to head back to the main menu.
- Press 8 to speak to an executive of Avianca.
- Wait till the call gets connected.
- Once connected, explain your query to the executive and get the required assistance.
Every possible way to contact Avianca customer service:
Avianca is known for its hospitality and amazing customer service. They understand the preference of all their passengers and hence, provide multiple ways to contact Avianca Airlines customer service executives. All the possible ways to contact Avianca have been listed in the following pointers.
Connect via Avianca Live chat:
Avianca also provides the benefit of Live chat for passengers who wish to get immediate assistance over chat. A team of customer service staff is always available to assist the passengers. The chat box is located on the bottom left corner of Avianca's website. Click on it and choose web chat.
Connect via Avianca WhatsApp:
Avianca provides chat support using WhatsApp. Passengers can connect to engage in live chat through Avianca customer service WhatsApp. You can either click on the chat box at the bottom of the website and scan the QR code or go to the Contact Us page and click on Call Now under WhatsApp Support. You will be given an estimated wait time, and after that, an executive will get connected.
Connect via the Avianca Contact form:
Contact forms are very helpful when passengers don't have the time to wait on hold. It saves the time of passengers as well as the airline. Passengers can request a call from the airline at their preferred time using these contact forms. On the Contact Us page, select the category of your query and fill in the form with all the required information.
Connect via Avianca Social media:
Avianca has a huge presence on social media platforms such as Facebook, Instagram, LinkedIn, Twitter, YouTube, and TikTok. They regularly engage with their audience and potential customers to solve their queries. People can directly drop a text using any of the social media accounts, and they will revert within 24 hours.
Visit the Avianca local office:
If you are facing technical or network errors and you are unable to contact Avianca. In this case, you can visit the local office of Avianca in your local area. The customer service team at the local office will provide personalized assistance and solve your query at that particular moment.
What are the reasons to contact Avianca Airlines live agent?
People prefer to hear a familiar and comforting voice when it comes to asking for help. Contacting a live person gives reassurance to the passengers, and that is why passengers connect to them. Some of the reasons to contact Avianca Airlines live agents are:
- Ticketing support
- Flight change or cancellation request
- Refund request
- Baggage allowance and claims
- Special assistance
- Seat upgrade
- Cargo and fragile equipment shipping
- Rebooking and other policies
Does Avianca provide 24-hour customer service?
Yes, Avianca provides a 24/7 customer service facility to its passengers. Passengers can get 24-hour assistance through chat, WhatsApp, and other social media applications. However, assistance through the Avianca Call center 24 hours is not possible because the call center of Avianca is not active 24/7, and they have an office timing for assistance over Call. The timing is mentioned along with the contact numbers on Avianca's website.
Can I reach the Avianca contact center for in-person assistance?
Avianca allows its passengers to get in-person assistance at the Avianca Contact Center. On the Contact Us page of Avianca's official website, you will come across 'Visit Us' From there, you just have to select your country and city, and the local office's address will appear on the screen. Please make sure to book an appointment before visiting the office.
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