How to get a refund from Viva Aerobus?

Suppose you booked your reservation with VivaAerobus and, for some reason, you can cancel it, and now you wonder about the ways or the methods to get a refund from them. So, you are suggested to go through the procedures as described below, after which you will be able to get it; please look at the following:

Fill out the VivaAerobus refund form:

A need to cancel a flight and request a refund from the airline can arise anytime. So, for your better experience with the airline, there is a feasible way to request a claim or a refund from the airline, which is filling out a Viva Aerobus refund form; the steps for it are the following; please have a look:

• Visit the official website of VivaAerobus to begin the process. 
• There you will view the Contact Us tab under the Help tab.  
• There you will view the refund form; tap on it. 
• Fill out the form by providing all the relevant details, such as PNR number, name, and reason for refund, and submit the form. 
• And your request will be considered, and a refund will be initiated within a few days. 

Approach the VivaAerobus help desk:

If you want to get a refund, you can also approach the airline's help desk, where you will find an assistant on a help desk who will listen to your concern associated with a refund. All you have to do is provide all the relevant documents, for example, ticket details, ID proof, etc., and submit them so they can continue the refund process.

How to call Viva Aerobus to request a refund?

To get the refund, the most feasible method is to dial Viva Aerobus refund phone number +52 81 82 150 150, where you will be assigned to an agent of the airline who will provide you with proper guidance. However, it is suggested to get a live person over a call; choosing an appropriate IVR is a must. 

What is Viva Aerobus's refund policy?

It is always recommended that passengers be aware of the Viva Aerobus refund policy so they can understand the basic ideas related to fees, charges, period to process a refund, eligibility, ineligibility, and other related aspects. So, ensure you are giving a proper read to the points as provided below; please have a look:

• Suppose you booked your flight with future travel credits and you get waive-off, and in these cases, the airline will not initiate a refund. 
• If the airline cancels the flight, a complete refund will be initiated. 
• The refunds are provided to the original payment account (which was used to make a booking of a flight ticket. 
• Any bookings made with Viva Mileage points are not liable to get a refund from the airline. 
• Suppose you purchased a flight ticket but were denied boarding due to unavailability of seats or full capacity, you are authorized to get a full refund by the airline, and you may also get compensation for it. 
• If you cancel your flight within 24 hours of the booking, the airline initiates a full refund without any deduction. 
• For all the non-refundable ticket holders, the airline may not accept a request for a refund; however, in some instances, such as illness, etc., you may get it. 
• For any further query related to the same, you can approach the assistance team of the airline, who will provide you with proper guidance. 

How long does it take to get a refund from Viva Aerobus?

Passengers ask how long it would take to get a Viva Aerobus refund so they can rebook a flight or utilize the amount in other works. So, to know about the same, you are requested to give a careful look at the points described below; please have a look:

• If you have purchased a ticket via credit card, the refund will be initiated within 7 days. 
• However, if you have paid via debit card or cash, It will take around 20 days to initiate a refund. 
• However, a slight delay may occur, but if you want to get all the related updates, you can approach the assistance team to know the current refund status.