How to request a refund from Aeromexico? 

When an individual cancels a ticket with Aeromexico, they can get their money back by applying for a refund on time. The refund can be applied online by simply filling out an Aeromexico refund form which is provided on the official page. If you are wondering about the online refund claim procedure and are thinking about how to access the concerned form, here are a few steps mentioned that you can pursue:

• Head to the webpage of Aeromexico in the browser,
• You must opt for the "Refunds" option from the bottom,
• On the appeared page, put your ticket number and tap the Continue button,
• You will have to fill out the provided fields on the page,
• Attach the required files with the same,
• Then tab the Submit button, and your refund request claim will be submitted to Aeromexico Airlines,
• An email for the same will also be shared with you immediately. 

How to call Aeromexico to get my refund? 

The airline's customer service is also liable to help the customers with their needs. Similarly, if you are thinking of calling the airlines and submitting the claim for a refund to an official person, then you will have to do as per the following instructions:

• Make a call on the Aeromexico refund phone number: 1 (800) 237-6639,
• In a while, an official will join the call with you,
• You can ask to submit your refund claim for the specific reason,
• The official will need your ticket number and a few pieces of info to check the eligibility,
• Then they will take your preference mode to receive the refund,
• And your refund request at Aeromexico will be submitted by the official on the call. 
• A copy of the refund request will be shared with you by the concerned department in your email. 

What is Aeromexico's refund policy?

Before claiming a refund, one must be aware of the Aeromexico refund policy to know about the eligibility and conditions. Here are the refund policies that have been mentioned that you can go through:

• To receive a refund, the passenger must have canceled the flight ticket before the departure of the flight. 
• The tickets that are canceled up to 24 hours after the reservation will be liable for a full refund from Aeromexico.
• The tickets canceled outside the 24-hour time frame will be permitted for a partial refund after the deduction of taxes and administration charges. 
• The non-refundable tickets are liable for the credit refunds.
• The refundable flight ticket holders will receive the refund on the original mode of payment. 
• The refund claim can be submitted to Aeromexico 12 months from the date of reservation of the flight. 
• If a passenger would like to cancel and get a refund for a partially used ticket, it must be canceled on time and has a flexible fare tag. 
• The tickets that have been canceled for a medical emergency will be liable for a full refund or deduction of the applicable taxes depending on the flight route. 
• The tickets that are canceled by Aeromexico due to any technical reason are also obligated for a full refund of the fare amount. 
• A cancellation of a flight due to a delay on-boarding of more than 3 hours or canceling a rescheduled ticket is permitted to cancel for free and allowed for a full refund. 
• An individual can request to obtain a refund in the form of a travel voucher or credit points equal to the eligible refund amount of their fare from Aeromexico. 

How long does it take to get a refund from Aeromexico?

Aeromexico takes a maximum of 7 to 14 business days to provide a refund. The refund process depends on the payment mode for the concerned flight ticket. A booking made with a debit card or an online payment option will take hardly seven working days. The Aeromexico refund time for the booking payment done with a credit card, cash, or cheque can be up to 14 working days. 

Bottomline

A person wondering how to get their money back from Aeromexico for canceling a ticket can refer to the policies to learn about eligibility. The Aeromexico refund can be claimed either from the site or by communicating with a person at customer service, based on your preference.